Terms & Conditions

TERMS & CONDITIONS

You should understand that by placing an order, you accept the following terms and conditions

humberrunner.co.uk is a trading arm of 10k Racing Ltd.

Trading Address: 229 Boothferry Road, Hessle, East Yorkshire, HU13 9BB

Registered Company Number: 5245997

VAT Reg. Number: 847 7306 01. Registered in England.

Terms of Use

By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by our terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not order from or use this site.

Contents of our website

Whilst every effort is made to ensure accuracy in the content of this web site, Humber Runner are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times. Please note that all displayed products are subject to availability.

Currency

As a UK-based company all our prices are in pound sterling.

Sizes

We are a UK-based company, but as we also sell internationally we should point out that all sizes are UK sizes, unless otherwise indicated. Where we feel an item may be large or small for its size, we endeavour to make this clear in the item description.

Delivery Information

Humber Runner can deliver orders worldwide. This includes delivery via the British Forces Post Office.

All orders will usually be dispatched within 24 hours if the requested item is in stock. Occasionally we may be waiting deliveries from our suppliers but we expect to dispatch all order within 14 days. If there is a delay to your delivery we will contact you via email. All orders will be sent via Royal Mail Recorded Delivery which normally takes between 1-2 days for mainland UK. For all other locations delivery times will be longer. For international orders, the customer is responsible for any and all duties or customs incurred.

Delivery Charges

United Kingdom (orders under £80.00) - £4.95

United Kingdom (orders over £80.00) - FREE

Europe - £7.95*

Rest of the World* - £9.95

Return Information

Our returns policy complies with the Consumer Contracts (Information, Additional Charges and Cancellations) Regulations 2013 and the Consumer Rights Act 2015 applicable to online sales/distance selling.

If you need to return an item to us, initially contact us via email or telephone detailing your order number, name, daytime telephone number, address and the problem you have with your purchase. We will then confirm if everything is ok for a refund or exchange. Goods must be returned within 14 days of receipt. Unauthorised returns will not be accepted.

Our returns policy is that we will exchange or issue a refund for unsuitable items as long as the following criteria are met:

a) The product is returned within 14 days of receipt

b) The product is unworn, unused, and in the original packaging and with labels attached

c) The product is “as new” and in a re-saleable condition

In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in ‘as new’ condition and must not have been used or had any data input on them.

Please note that for GPS watches, if the setup procedure has been initiated and/or personal data stored then we do not consider the device to be unused and in a re-saleable condition.

Due to hygiene reasons earphones/headphones cannot be returned unless all packaging remains sealed.

For exchanges and non-faulty returns, customers are responsible for the return postage costs. For exchanges, an additional delivery charge applies.

Returns should be sent to:

Returns, Humber Runner, 229 Boothferry Road, Hessle, HU13 9BB, United Kingdom

* Please allow up to 28 days for delivery outside of the UK

Humber Runner cannot be held responsible for losses outside of the UK postal system. Customers are responsible for the return postage costs for all non-defective products.

Our returns policy above does not affect your statutory rights as a consumer.

Missing Parcels

In the unlikely event of your parcel being lost by the Royal Mail, as the sender we will be responsible for making enquires and claiming for the lost items. Once Royal Mail classes a parcel as lost (10 working days for Royal Mail UK deliveries, 28 working days Royal Mail International Deliveries), we will process a replacement or refund.

Incorrectly delivered orders

Any item despatched in error will be refunded or exchanged upon request and we will cover any postage charges incurred.

Cancelling an order

You may cancel your order at any stage before delivery. Please note that we will not take payment for an order until it is despatched unless in exceptional circumstances.

Security Information

Humber Runner takes your payment security very seriously we therefore use BT-Buynet to process payments securely online. Our payment uses 256-bit encryption to ensure your payment is handled securely.

The BT-Buynet payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate BT-Buynet to obtain secure information.

PayPal

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

Data Storage

All data stored on BT-Buynet systems is held on encrypted and highly secured databases. BT-Buynet are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

Data Protection

We store and process customer data in accordance with the current legal requirements.

Trademarks

humberrunner.co.uk, Humber Runner, Humber Runner logos, custom graphics and button icons contained on this site are the trademarks and trade names of 10k Racing Ltd. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.

Copyright

This site and all its contents including design, images, files, the selection and arrangement  are the property and Copyright of 10k Racing Ltd. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of 10k Racing Ltd.

Statutory Rights

These Terms and Conditions do not affect your statutory rights as a customer.